Refund & Returns Policy

At Breathe Divinity, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains the process for requesting a return, exchange, or refund.

Return Eligibility

To be eligible for a return, items should be returned in their original condition, unworn and unused, with original tags and packaging where applicable.

Items that have been worn, washed, damaged, altered, or returned without their original packaging may not be eligible for a refund or exchange.

Return Period

Please contact us as soon as possible after receiving your order if you wish to request a return.

When contacting us, please provide your order number, the item you would like to return, and the reason for your return. Our team will provide you with the relevant return instructions.

How to Request a Return

To start a return, contact our customer support team at:

Email: [email protected]

Please include your order number and details of the product you wish to return. Do not send items back before receiving return instructions from our team.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed using the original payment method where possible. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Exchanges

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. We will review the issue and provide instructions for an appropriate replacement, exchange, or other resolution where applicable.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us with your order number and relevant details.

Where appropriate, we may request photographs or other information to help us investigate the issue.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personalisation, or other applicable restrictions. Any product-specific return exclusions will be communicated on the relevant product page or at the time of purchase.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

Original shipping charges may also be non-refundable where permitted by applicable law.

Refund Delays

If your refund has been approved but you have not received it, first check your bank account or payment provider. Processing times can vary depending on the payment method and financial institution.

If you still have not received your refund after the expected processing period, please contact us at [email protected].

Changes to This Policy

Breathe Divinity may update this Refund & Returns Policy from time to time to reflect changes to our services, procedures, or applicable requirements. Any updates will be published on this page.

Contact Us

If you have questions about returns, exchanges, or refunds, our customer support team is here to help.